For now, the title of this blog includes the keywords "Tenant Concerns". Based on RPM's actions moving forward, we'll change the content of the blog to match their chosen business practices.
As tenants of this company, we have witnessed some red flags. They are currently significantly past due on evaluating/negotiating our deposit and we may have been duped into overpaying our last months rent.
Here are some other reports about this company on Google that is also cause for concern:
Note the 5 star reviews appear to likely be shills for the company.
We are sending the following correspondence to them today, July 18th, and for the purposes of consumer protection, we will publish their response to our demand to return a prorated rent refund and at least 60% of our deposit. Here is the letter we sent to them today that explains our experience with them and cause for concern.
Real Property Management, Rincon
4703 N 1st Ave
Tucson, AZ 85718
Dear Maria ***** (anonymous for the moment):
RE: Termination of Lease and monies (deposit and prorated rent) to be returned.
As was agreed on May 18th, the property located at 7350 E Placita Sacra, was vacated and professionally cleaned (receipt available) on June 17th (cleaner than what appears in the photos when we began occupying the residence) with the keys returned on that same day. We paid rent for the entire month of June, although we were verbally promised a prorated refund for the remaining 13 days of June. In addition, we were promised multiple times that an inspection would be completed that would precipitate an evaluation of the return of a portion of our deposit within 2 weeks. To date, we have neither received compensation, nor any information of any kind.
After speaking with a representative at RPM in early May, we presented the issue of providing notice in the middle of May for a mid-June move. We asked about the terms of the lease that only referred to a 30 day clause for lease termination. We were assured by your representative that if we paid the full month’s rent in June, and moved in the middle of the month, we would receive a prorated refund for the overpaid rent.
We spoke with Joanna ***** on June 30th and she contradicted the representative we spoke with in May. She said that RPM does not issue prorated rent refunds in these circumstances. If the lease allows for this, then we have yet to find that clause. We are aware of a 30 day notice clause and 30 days notice was provided on May17th, and the keys were delivered to your offices on June 17th. If we were mistaken about the 30 day clause and we were told that we would have been required to move out by May 31st to avoid the overpayment of rent, then we would have made those moving arrangements. If we were given the incorrect information when we confirmed the mid month moving arrangement, then we will assume it was an honest mistake by RPM and accept the appropriate prorated rent refund. Please compensate immediately as we have waited over half of the month to receive it.
There is one issue with the property that should be addressed with a portion of our overpaid rent. One of the internal bedroom doors requires replacement. We received several quotes for this work and the highest of them was $175 (including installation). We would expect this amount (or less) to be deducted from what is owed to us.
We have requested the return of our deposit multiple times over the phone and we were assured that we would have a response within 2 weeks (giving time for the inspection, etc). It is now July 18th and we have yet to receive the prorated rent or the deposit or a notification of any kind.
We are concerned that perhaps this delay is an intentional attempt to take advantage of a law that gives RPM the right to keep our deposit after 20 days if formal notice is not received. Please accept this letter as not only formal notice for the return of the deposit, but also notice that we are prepared to formalize our approach to this matter.
Although we expect this matter to be resolved informally, we are concerned that your company’s business practice’s serve to mislead tenants at best and defraud them at worst. As a service to those who might to business with your firm, we are publishing this correspondence and your response to it at the following well tagged, titled and optimized blog: We expect an immediate response and resolution.
We will now optimize the blog to be a lighting rod for any other problems that tenants encounter with RPM Rincon and report those actions so that other unwitting tenants might be aware what may lie ahead. If their response is fair, we will report that as well.
